How to return an item to us

You will be reimbursed for your return and you will be refunded the standard shipping fee of £2.99, unless you were given free shipping. We are happy to accept for return, any garment that is unworn and still fitted with all security tags, labels, swimwears with hygiene seal nothaving been removed, no make up stains, GraceJacob bikini bag in the packaging, and that is despatched to us within 14 days of receipt by you.

Please note we cannot refund any grooming products, pierced jewellery, underwears or swimwears (if the hygiene seal has been removed) for health and hygiene reasons. Rings are exchange only.

To return to GraceJacob HQ please send it to:

GraceJacob, Lloyds House, 22 Lloyds Street

Manchester M2 5WA

Options for return

Hermes (drop off) 

You can print your label at MyHermes and attach it to the front of your parcel, making sure that any original delivery labels are covered. Or you can simply write the address above and take it into a Hermes parcelshop.

Drop off your parcel at one of over 5,000 Hermes ParcelShops nationwide.
Find your most convenient drop off point at https://www.myhermes.co.uk/parcelshops/map.html ask for a certificate of postage from the Hermes ParcelShop
if you’re not already given one

Royal Mail 

You can print your label at Royal Mail and attach it to the front of your parcel, making sure that any original delivery labels are covered. Or you can simply write the address above and take it into your local Post Office.

Take your parcel to any Post Office counter and ask for a certificate of postage from the Post Office if you’re not already given one.
Please keep receipt of your return payment.

Please download a returns form here